Customer Service

At BOARDWORLD, we pride ourselves on unbeatable customer service. We sincerely appreciate each and every one of our customers; we understand that you have chosen to purchase from us instead of elsewhere. It is our promise to you that we will do everything possible to support you through your journey — before, during, and after your purchase. Ensuring that you are stoked with our products and service is paramount to us.

Shipping is always free within Australia regardless of where you live or how much you spend. We offer discounted shipping rates to all of our international customers. We offer member discounts on every product in the store. We price match any advertised price of an in-stock and identical item from an authorised Australian retailer. These are just a few ways we support our customers.

We offer multiple ways to pay for your order, including all major credit cards, PayPal, Zip, Afterpay, Bitcoin, Litecoin, and Nano. We are the first in our industry to offer cryptocurrency payments. You can also lay-by your order with a 20% deposit. We don't charge any lay-by fees or give you payment deadlines; we do whatever we can to make this process as straightforward as possible.

We also offer a live chat feature so you can receive expert advice and customer support in real-time. Just click the blue live chat icon in the bottom right corner of your screen. All of the live chats are with BOARDWORLD team members working in our Sydney headquarters; we do not outsource our customer support. We are able to give you accurate advice, answer your questions instantly, and make decisions on the spot.

Whether you need expert advice, want to return an item, or require post-purchase support, we are here for you. If there's anything at all we can help you with, please don't hesitate to contact us.

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