Frequently Asked Questions

Are shoes listed in US or UK sizing?

All shoes listed are in US sizing.

What currency are your prices listed in?

All prices listed are in Australian dollars (AUD).

Do you price match?

Yes, we do. We will match any advertised price listed on the website of an authorised Australian retailer. Items must be identical and in stock. Please contact us and send us the link to the advertised cheaper price along with your price match request.

Do skateboards decks come gripped?

No, by default we ship decks in their original condition with an individual sheet of griptape included with your order.

Can you grip my skateboard Deck?

Yes, we can. All skateboard decks come with a free sheet of griptape. If you would like the griptape applied by us, please mention this in the "special notes" field when submitting your order. This is a free service.

Can you build my skateboard?

Yes, we can. If you are purchasing a skateboard deck and other parts separately, and you would like us to build the skateboard for you, please request this in the "special notes" field when submitting your order. This is a free service.

Can I have free stickers with my order?

All orders are sent with free stickers.

Are my purchases covered by warranty?

All products sold on BOARDWORLD are covered by manufacturer warranties. If you have a warranty claim, BOARDWORLD will act on your behalf and submit your claim to the brand in question. We will support you every step of the way.

Are you an authorised retailer for the brands you sell?

We are an authorised retailer for every brand we sell on BOARDWORLD.

How are my goods shipped?

Nearly all items are shipped using Australia Post eParcel. Snowboards are shipped using a courier service due to their large size. Shipping is fast and secure.

Will I receive tracking?

Yes, you will receive eParcel or courier tracking as soon as your order has shipped.

What are your processing times?

We typically have all orders out within 24 hours of your purchase (often a lot quicker), except on weekends. Orders are dispatched Monday to Friday during normal business hours. If you purchase on the weekend, your order will nearly always ship on Monday. We will contact you if there is a delay for any reason, or if we require more information to dispatch your order.

Do you offer express shipping?

Yes, we do. Please select "Express Shipping" when completing your order. Additional charges may apply. Express orders are always treated with urgency.

Do you offer international shipping?

Yes, we ship worldwide. Please read our international shipping policy.

Where are you located?

Our warehouse is located in Alexandria, Sydney, NSW, Australia. We are currently an online-only store.

Can I visit your warehouse?

Our warehouse isn't open to the public. However, we are always happy to accommodate requests if you would like to see the products or try on sizes before you purchase. We also have computers you can use to make a purchase at the warehouse. Please contact us if you would like to visit our warehouse.

Do you accept returns?

Yes, we do. Please read our full returns policy.

Do you offer lay-by purchasing?

Yes, we do. Please contact us if you would like to set up a lay-by order. We typically need a 20% deposit to get the lay-by set up. You can pay the balance in multiple payments as you wish. Your goods will ship as soon as the balance is paid.

Can you provide me with a tax invoice for a TRS claim?

Yes, we can. Please contact us if you need a tax invoice for any reason.

How do I receive your Member Discounts?

It's simple. You just need to create a free BOARDWORLD account and make sure you are logged in at the time of your purchase. You will automatically receive member discounts.

Which payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, Zip, Afterpay, Bitcoin, Litecoin, Nano, and EFT.

My order was not as expected. Can you help?

In rare cases, we might make a mistake with your order. If a mistake is made, we will take full responsibility and ensure the situation is rectified immediately at our cost. We want all of our customers to be 100% stoked with their purchases and our customer service. If you have any problem whatsoever, please do not hesitate to contact us.

Do you have any other questions?

Please contact us and we will be happy to help you. You can also call us on 1800 262 737 (1800 BOARDS).

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