Free Shipping & Returns Policy

FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA

BOARDWORLD offers free shipping on all orders within Australia. No matter what you order or where you live, we have you covered. There is no minimum purchase to receive free shipping. This is just one of the many ways we look after our customers.

We also offer an express shipping rate of $9.95 to most of Australia ($29.95 to WA, NT & TAS). Express shipping is not currently available for snowboards.

Most orders are sent via Australia Post with tracking. Snowboards are sent via courier with tracking. Shipping is fast and secure. Orders are nearly always dispatched within 24 hours of your purchase.

We keep you informed every step of the way, and you can contact us at any time to check the status of your order.

 

INTERNATIONAL SHIPPING

COVID-19 UPDATE:

International shipping is currently experiencing delays due to flight cancellations and restrictions put in place by certain countries. Some countries are more impacted than others. We have been advised that the delays are temporary as Australia Post and other shipping partners are currently working on solutions. If you're happy to wait, your order will be shipped as soon as possible. If we can't deliver your order, or if the delays are too lengthy, we are happy to refund your order. Please feel free to contact us for updates. 

 

We now offer an international flat shipping rate of AU$29.95, as well as an express shipping rate of AU$19.95 to New Zealand. We will ship your order to almost anywhere in the world (within reason: see below).

The flat rates quoted above do not apply to snowboards. If you're ordering a snowboard, you will see a discounted shipping rate to your country. We always strive to offer the best international shipping rates possible. Please feel free to contact us if you want a shipping quote before placing a snowboard order.

In the rare case that the cost of shipping is abnormally high (due to a remote location or excessive weight), we will contact you with an updated shipping quote. You will then have the choice to pay the balance or receive a full refund if you prefer.

Some countries have import duties which you may or may not be subject to. Each country is different and the laws are regulated locally. It is important that you understand your country's import regulations before making any purchases from overseas.

International orders are not eligible for free return shipping.

Please contact us if you have any questions.

 

RETURNS POLICY

WRONG SIZE OR FIT

If an item you have purchased does not fit properly, you may swap it for another size (if available), swap it for another item, or receive store credit (no expiry date) — the choice is yours.

BOARDWORLD offers free return shipping within Australia on full-priced and member-priced items, provided the total value of your order is over $99.00 and you contact us within 30 days of the purchase date. If your item was not full-priced or member-priced, or your order was under $99.00, you may still return the item, however, return shipping is at your cost. In both cases, when you swap items or use store credit, BOARDWORLD still offers free shipping back to you.

All items must be returned in brand new condition, with original packaging, and all tags attached.

Exclusions to this policy: snowboards, skateboards (decks and completes), skateboard trucks, skateboard wheels, griptape, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

* We don't accept returns on Mystery Packs unless faulty.

 

FAULTY ITEMS

We are an authorised retailer of every brand we carry. Every product we sell is covered by its manufacturer's warranty. If a product is faulty, we will follow the warranty procedure for that particular brand. Please contact us immediately if there is a problem with an item you’ve purchased. We will cover the return shipping for 30 days after purchase. Your item will either be repaired, replaced, or credited if there is no replacement stock available.

 

UNWANTED ITEMS

Unwanted items or gifts can be returned for 30 days from purchase date for store credit (no expiry date), however, return shipping will be at your cost.

All items must be returned in brand new condition, with original packaging, and all tags attached.

Exclusions to this policy: snowboards, snowboard bindings, skateboards (decks and completes), skateboard trucks, skateboard wheels, skateboard bearings, griptape, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

* International orders are not eligible for free return shipping.
* Sale items are not eligible for free return shipping unless faulty.
* We don't accept returns on Mystery Packs unless faulty.

 

REFUNDS

We don't offer cash refunds for returns or cancelled orders unless the item is faulty. This is due to the non-refundable fees charged to us by our payment partners.

 

Please contact us if there is anything you need to discuss or an item you want to return. Please quote your order number and let us know how we can help.