Free Shipping & Returns Policy

FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA

BOARDWORLD offers free shipping on all orders within Australia. No matter what you order or where you live, we have you covered. There is no minimum purchase to receive free shipping. This is just one of the many ways we look after our customers.

We also offer an express shipping rate of $9.95 to most of Australia ($29.95 to WA and NT). Express shipping is not currently available for snowboards.

Most orders are sent via Australia Post with tracking. Snowboards are sent via courier with tracking. Shipping is fast and secure. Orders are nearly always dispatched within 24 hours of your purchase.

We keep you informed every step of the way, and you can contact us at any time to check the status of your order.

 

INTERNATIONAL SHIPPING

COVID-19 UPDATE:

International shipping is currently experiencing delays due to flight cancellations and restrictions put in place by certain countries. Some countries are more impacted than others. We have been advised that the delays are temporary as Australia Post and other shipping partners are currently working on solutions. If you're happy to wait, your order will be shipped as soon as possible. If we can't deliver your order, or if the delays are too lengthy, we are happy to refund your order. Please feel free to contact us for updates. 

 

We offer express shipping (2-3 days) to New Zealand for orders under 2kg for $14.95. If your order weighs more than 2kg, we might have to contact you with a new shipping quote. You will then have the choice to pay the balance or receive a full refund.

For all other international orders, please select "International Flat Rate" at checkout. We now offer a flat shipping rate of AU$29.95 to almost anywhere in the world (within reason). In the rare case that the cost of shipping is abnormally high (due to a remote location or excessive weight), we will contact you with an updated shipping quote. You will then have the choice to pay the balance or receive a full refund. More information.

The international flat rate does not apply to snowboards. If you're ordering a snowboard, please select "International (Snowboards): Quote" at checkout and submit your order. Shortly after, we will email you a discounted shipping quote to your location, as well as a link so you can pay the balance. You can pay for the shipping and proceed with the order, or you can request a full refund for your order if you don't want to pay the shipping quote. Please feel free to contact us if you want a shipping quote before placing a snowboard order.

International orders are not eligible for free return shipping.

 

RETURNS POLICY

WRONG SIZE OR FIT

If an item you have purchased does not fit properly, you may swap it for another size (if available), swap it for another item, or receive store credit (no expiry date) — the choice is yours.

BOARDWORLD offers free return shipping within Australia on full-priced and member-priced items, provided the total value of your order is over $99.00 and you contact us within 30 days of the purchase date. If your item was not full-priced or member-priced, or your order was under $99.00, you may still return the item, however, return shipping is at your cost. In both cases, when you swap items or use store credit, BOARDWORLD still offers free shipping back to you.

All items must be returned in brand new condition, with original packaging, and all tags attached.

Exclusions to this policy: snowboards, skateboards (decks and completes), skateboard trucks, skateboard wheels, griptape, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

* We don't accept returns on Mystery Packs unless faulty.

FAULTY ITEM

We are an authorised retailer of every brand we carry. Every product we sell is covered by its manufacturer's warranty. If a product is faulty, we will follow the warranty procedure for that particular brand. Please contact us immediately if there is a problem with an item you’ve purchased. We will cover the return shipping for 30 days after purchase. Your item will either be repaired, replaced, or refunded if there is no replacement stock available.

UNWANTED ITEMS

Unwanted items or gifts can be returned for 30 days from purchase date for store credit (no expiry date), however, return shipping will be at your cost. If you want a cash refund instead of store credit, we will also deduct the original shipping cost from the final refund.

All items must be returned in brand new condition, with original packaging, and all tags attached.

Exclusions to this policy: snowboards, snowboard bindings, skateboards (decks and completes), skateboard trucks, skateboard wheels, skateboard bearings, griptape, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

* International orders are not eligible for free return shipping.
* Sale items are not eligible for free return shipping unless faulty.
* We don't accept returns on Mystery Packs unless faulty.

Please contact us immediately if there is something you need to return. Please quote your order number and specify why you would like to return the item(s). We will always support our customers in every way possible. We want your shopping experience to be pleasant and hassle-free.

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