Free Shipping & Returns Policy

FREE SHIPPING ON ALL ORDERS WITHIN AUSTRALIA

Boardworld offers free shipping on all orders within Australia. No matter what you order, or where you live in Australia, we have you covered. There is no minimum purchase to receive free shipping. This is just one of many ways we look after our customers.

Most orders are sent via Australia Post with tracking. Snowboards are sent via courier with tracking. Shipping is fast and secure. Some small-sized and low-value orders are sent via regular post. Orders are nearly always dispatched within 24 hours of your purchase.

We keep you informed every step of the way, and you can contact us at any time to check on your order.

Please contact us for a shipping quote to other parts of the world. The cost will vary depending on where you live and what you’re ordering.

 

INTERNATIONAL SHIPPING

We offer express shipping to New Zealand (2-3 days) for orders under 2kg for $14.95.

For all other international orders, please select "International Shipping" at checkout. We will get back to you with a discounted shipping quote. More information.

 

RETURNS POLICY

Boardworld will gladly pay for return shipping on orders over $99.00 and within 30 days of your purchase in the following situations:

Wrong size — we will swap for another size (if available) or give you store credit to the value of your purchase price. All items must be returned in original condition with all tags attached. Exclusions to this policy: snowboards, skateboards, skateboard trucks, skateboard wheels, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

Faulty item — everything we sell is covered by manufacturer warranties. If something is faulty, we will follow the warranty procedure as set out by the particular brand. Please contact us immediately if there is a problem with an item you’ve purchased. We will cover the return shipping for 30 days after purchase, however, you will still continue to be covered by the manufacturer’s warranty for as long as it’s valid. Your item will either be repaired, replaced, or refunded if there is no replacement stock available.

Unwanted items or gifts can be returned for 30 days from purchase date for store credit, however, return shipping will be at your cost. If you want a cash refund instead of store credit, we also deduct the original shipping cost from the refunded amount. Over the Christmas period (any items purchased in December), the return date will be extended until the end of January. Exclusions to this policy: snowboards, snowboard bindings, skateboards, skateboard trucks, skateboard wheels, surfboard leashes, board bags, goggles, sunglasses, underwear, hats, beanies, facemasks, belts, and socks.

Please contact us immediately if there is something you need to return. We will always support our customers in every way possible, to ensure your shopping experience is pleasant and hassle-free. That’s what we’re here for.

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