International shipping is currently experiencing delays due to flight cancellations and restrictions put in place by certain countries. Some countries are more impacted than others. We have been advised that the delays are temporary as Australia Post and other shipping partners are currently working on solutions. If you're happy to wait, your order will be shipped as soon as possible. If we can't deliver your order, or if the delays are too lengthy, we are happy to refund your order. Please feel free to contact us for updates.
We now offer an international flat shipping rate of AU$29.95, as well as an express shipping rate of AU$19.95 to New Zealand. We will ship your order to almost anywhere in the world (within reason: see below).
The flat rates quoted above do not apply to snowboards. If you're ordering a snowboard, you will see a discounted shipping rate to your country. We always strive to offer the best international shipping rates possible. Please feel free to contact us if you want a shipping quote before placing a snowboard order.
In the rare case that the cost of shipping is abnormally high (due to a remote location or excessive weight), we will contact you with an updated shipping quote. You will then have the choice to pay the balance or receive a full refund if you prefer.
Some countries have import duties which you may or may not be subject to. Each country is different and the laws are regulated locally. It is important that you understand your country's import regulations before making any purchases from overseas.
International orders are not eligible for free return shipping.
Please contact us if you have any questions.